FAQ’s

Where are your products manufactured?

All Part & Whole products are made in Canada with domestic and international components. What does this mean exactly? The short answer is we source our parts from the best factories around the world and then turn them into finished goods in Canada. The medium length answer is our foam components and cushions come from two family run factories in Italy, our metal components are made (by robots and humans) in Taiwan and everything is cut, sewn and assembled by us in Canada. Looking for the long answer?

Where can I find Part & Whole products near me?

Our products are only available for purchase directly through our website. We do not currently have a physical showroom, but we love hosting visitors so if you're in Victoria please get in touch and we'll set up an appointment at our studio. If you're interested in seeing how our products look in your own space you can view them in Augmented Reality while browsing on mobile.

How long does the production take?

While the majority of the parts that go into our products are stocked in inventory, the fabric covers are cut, sewn and assembled to order. We aim to ship all orders within 4 weeks of receiving them. If for any reason it's going to be longer than that we'll let you know at the time of purchase.

Can you help me choose the right product for my space?

Yes we can! We spend most of our days talking and thinking about design, furniture, interiors and architecture and we love seeing our products in new environments and alongside personal objects. Get in touch if you need help with a specific decision or even just need a second set of eyes.

Do you have a trade discount program for interior designers and architects?

Yes! Please contact us to find out more and apply for our Trade program.

Are you able to do custom orders?

Our products are highly modular and and can be configured to meet the demands of most environments. So, it depends what you mean by custom? We realize that's kind of a vague answer, so let's talk.

Can I supply my own fabric?

As a policy we do not offer our products in customer supplied fabrics. Pairing the right material with the right product is an integral part of our design process and we're confident we have sourced the best options possible. We also love a challenge, so if you have a special project in mind don't be scared to reach out.

What currency will I be billed in?

Customers in Canada (CAD), USA (USD), Europe (EUR) and the UK (GBP) will be billed in their native currency. All other customers will be billed in CAD.

Are your products covered under warranty?

Yes, we offer a 3 year warranty on defects in materials and/or craftsmanship. That being said, our products are designed to last much longer and if you are experiencing any issues with your sofa, contact us and we will do everything we can to make it right.

What happens if my order is damaged in shipping?

Don't worry, we got you. As soon as you have a minute send us some photos of the damage and we'll get it sorted out as quickly as possible.

How can I order replacement covers and/or parts?

All of our products are designed on a component level so that all parts can be easily repaired or replaced entirely. We've built our products this way so that they can last you a lifetime and a spilled glass of wine shouldn't change that. Get in touch and we'll figure out exactly what you need and make sure it's in your hands as quickly as possible.

Will I be charged tax and/or duty?

All international orders are tax free, but may be subject to duties and/or other import charges upon arrival. Orders to the USA are both tax and duty free. Orders within Canada are subject to either GST or HST depending on the province, while customers in BC pay both GST and PST.

What countries do you ship to?

While our free shipping is limited to Canada and the contiguous USA, we are happy and able to ship worldwide. All orders ship from our production facility in Victoria, BC, Canada. Cost varies depending on size. Contact us for rates.

What is your return policy?

Our products are made to order, and as such we are unable to offer free returns. That being said, even if we could, we strongly believe that the culture encouraging the '100 day no questions asked' is damaging to independent business and the environment as a whole. So instead, we encourage you to familiarize yourself with our materials online and offline prior to purchase. We are here to help! In the event that you receive your product and it did not meet your expectations, we will accept returns on any product in new condition within 30 days. Return shipping and applicable fees are the responsibility of the customer. Once we inspect and verify the condition of the product, we will issue a refund less a restocking fee. For more detailed info please visit our Shipping and Returns page.

I still have questions, who can I talk to?

We know we haven't covered everything here and if you've gotten this far down the page you've probably realized we prefer interacting with our customers directly anyways. Reach out anytime. We're here to help!